FAQ
Shipping & Delivery Policy
We aim to provide reliable international shipping and a clear delivery experience.
Please review the information below before placing your order.
How Long Does Delivery Take After Shipping?
- Estimated delivery time: 5–10 days
- During promotion or holiday seasons, delivery may take 7–14 business days
Delivery times may vary depending on destination, customs processing, and local carriers.
Shipping Destinations
We currently ship to the following countries and regions:
United States (51 of 62 states), Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Peru, Philippines, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom
If your address is outside our standard shipping range (even within a listed country), we will contact you to confirm whether you would like to change the delivery address or cancel the order.
If you are unsure whether we can ship to your location, please contact us at
support@wisepro3d.com before placing an order.
How Will My Order Be Shipped?
For international orders, we primarily use logistics providers such as Yanwen and 4PX for front-end transportation.
Once the package arrives in the destination country, a local carrier will be assigned for final delivery.
Please note:
- Customs fees, duties, VAT, or import taxes are not included and are the responsibility of the recipient.
- Shipping methods and carriers may vary depending on destination.
When Will I Receive My Order?
In most cases, orders are delivered within 1–2 weeks after shipment.
Delivery times may vary due to customs clearance, carrier delays, or other external factors.
WISEPRO is not responsible for delays caused by shipping carriers or customs processes.
Can I Change the Delivery Address After Shipping?
Unfortunately, once an order has been shipped, the delivery address cannot be changed.
Please ensure your shipping information is accurate before completing your purchase.
What If I Don’t Receive My Order or Receive the Wrong Item?
If you experience any delivery issues or receive an incorrect product, please contact our customer support team for assistance:
Email: support@wisepro3d.com
Our team will review your case and provide further guidance.
Will Multiple Items Be Delivered Together?
We do our best to ship all items in one package whenever possible.
However, in some cases, items may be shipped separately depending on availability or shipping methods.
If your order is shipped in multiple packages, you will receive separate shipping notifications.