FAQ

 

How long does delivery take after shipping?
5-10 Days (7-14 business days under the impact of the Covid 19 pandemic or during promotion/holiday seasons)

What countries and regions do you ship to？

United States (51 of 62 states), Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Peru, Philippines, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom

If the address you provide is outside our shipping range (although we can ship to the corresponding country), we will also make a contact with you and ask if you would like to cancel the order or change to another shipping address.

If you are outside of our shipping available area and want to purchaes our product while still getting our awesome support, contact us at service@wisepro3d.com.

How will my delivery be shipped?

For our product, we can ship only to certain country. If you are outside of our shipping available area and want to purchaes our product while still getting our awesome support, contact us at support@eibos3d.com.

For international orders, we use Yanwen and YunExpress (for Front-end transportation) ect., and these company will also deal with Back-end transportation (they will select carrier when the package arrive the target country). We are not responsible for customs fees (duties, VATs, etc).  

If the address you provide is outside our shipping range (although we can ship to the corresponding country), we will also make a contact with you and ask if you would like to cancel the order or change to another shipping address.

How long i can receive my order?
Normally, our package will delivered in two to three weeks after we shipped our package out.
Due to different situation, Wisepro are not responsible for the shipping and any issue related to shipping period.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is shipped. 

What do I need to do when I don't receive the product or receive the wrong product that I ordered?

Please contact our customer support team via this link.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.