Refund Policy
We want you to have a smooth and satisfying experience with WISEPRO products.
Please read this refund policy carefully before placing an order.
1. Refund Eligibility
Refunds are only available for products with confirmed quality or manufacturing defects.
To qualify for a refund:
- The refund request must be submitted within 15 days of receiving the product
- The issue must be related to a product defect or malfunction
- Supporting evidence (photos or videos) may be required for evaluation
Refund requests submitted after 15 days from delivery will not be accepted.
2. Refund Review Process
All refund requests are reviewed on a case-by-case basis.
Our technical team may request additional information, images, or videos to better understand the issue.
Submitting a refund request does not guarantee approval.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Requests submitted after the 15-day eligibility period
- Damage caused by misuse, improper installation, modification, or external force
- Issues caused by incorrect operation or incompatible setups
- Normal wear and tear
- Repeated refund requests involving the same product or similar claims
- Insufficient, unclear, or misleading evidence
4. Right to Refuse Refunds
WISEPRO reserves the right to refuse any refund request that does not comply with this policy or is considered abusive, fraudulent, or unreasonable.
This includes, but is not limited to, repeated refund claims or attempts to exploit the refund process.
5. How to Request a Refund
If you believe your product has a quality issue, please contact our support team with the following information:
- Order number
- Description of the issue
- Photos or videos clearly showing the problem
📧 Email: support@wisepro3d.com
Our team will review your request and respond as soon as possible.
6. Contact Us
If you have any questions regarding this refund policy, feel free to contact us at:
support@wisepro3d.com