Refund policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason,WISEPRO is here to help you.

 

7 DAYS REFUND & 14 DAYS EXCHANGE

RETURNS FOR REFUND

All returns for refund must be postmarked within seven (7) days of the date the item was delivered to the designated shipping address. All returned items must be in new and unused condition, with all parts & accessories included and all original tags and labels attached.Please note,unused, non-defective products will be charged a 20% return fee.

RETURNS FOR EXCHANGE

All returns for exchange must be postmarked within fourteen (14) days of the date the item was delivered to the designated shipping address. All returned items must be in new and unused condition, with all parts & accessories included and all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at service@wisepro3d.com to obtain the address information you need regarding of returning the products. Please place the item securely in its original packaging, and mail your return through a trackable method. Please note, you will be responsible for all return shipping charges. 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

After the 14-day refund/exchange window has expired, your only recourse regarding the products is through our warranty.

If you have any questions about our returns and refunds policy,please contact us at service@wisepro3d.com.